Shipping & Returns

SHIPPING

Thank you for visiting Solder-It! The following shipping rates are for all shoppers within the continental United States. These rates are labeled "Ship By Order Total (2-5 Day Delivery)" at checkout. The shipping location can be residential or commercial. Truck orders also ship for free with no additional fees or charges. No code will be needed at checkout to get these great rates! Most orders will ship within 24 hours after checkout is complete.

  • Orders $0.01 to $34.99: $7.95 shipping

  • Orders $35.00 to $98.99: $6.95 shipping

  • $99.00 and up: FREE SHIPPING!

AK, HI AND ALL USA PROTECTORATES:

The shipping costs to these locations are weight based. Orders shipped to these locations are not eligible for the above shipping rates. Please use the shipping calculator in the shopping cart, or see the options during checkout to obtain exact cost. An additional 1-2 business days may be needed to process orders to these locations.

EXPEDITED ORDERS

Next day air or second day air orders made after 1:00 PM EST may not ship until the following business day. Please take this into account when ordering. Weekends do not always count as delivery days. This does not mean your package won't be delivered on a Saturday or Sunday. Please check your tracking number that is sent to your email within 1 business day of order completion.

INTERNATIONAL SHIPPING

Solder-It is not currently shipping small orders internationally. Please contact us if you are interested in bulk quantities.

Chemicals such as butane and flammable items are not allowed to be shipped overseas. Please contact us if you are interested in these types of items in bulk quantities as we can organize ocean freight delivery.

"SHIP BY ORDER TOTAL"

Ship by order total will be the shipping option you choose at checkout in order to receive the above flat shipping rates. The exact service used will depend on factors such as package weight, product type and buyer location. The shipping method will be one of the following: FedEx, UPS, USPS Priority Mail or USPS First Class Mail. As mentioned above, truck orders will also ship free. R+L Carriers delivers most of our truck orders.

Nearly all orders completed on our website are delivered within 1-5 business days. We will contact you right away if there are any delays or order related issues.

If you would like to use a PO box at checkout, please also include a street address. If your street address does not get US mail, please include a PO box at checkout or contact us in advance.

WHERE DO OUR PRODUCTS SHIP FROM?

Currently we ship our products from several warehouses across the United States. Besides our main warehouse in MI, we use a vast network of suppliers and warehouses in order to get you products quickly and efficiently. If your order is time sensitive, or you would like to know where your item is shipping from, then please contact us in advance.

RETURNS & REFUNDS

Visit our contact us page and fill out the form to contact our customer service representative who will assist you with a refund or return. See below for our full returns policy

Solder-It stands behind all of the products it sells and offers its customers a 100% Satisfaction Guarantee. To ensure customer satisfaction, Solder-It strictly complies with its Returns & Refunds Policy below.

If you are not fully satisfied with a product you purchased directly from Solder-It, Solder-It will accept a return for a period of 60 days after the date on which delivery of the product is made to you. For properly-made returns in accordance with this Returns & Refunds Policy, Solder-It offers a full refund (less return shipping costs unless otherwise indicated below in this Returns & Refunds Policy).

Returns will only be accepted if the product/products are unused and in the original packaging.

Further, if Solder-It inadvertently ships an incorrect product to you, Solder-It will e-mail you a prepaid shipping label to use for a return.

If a product is returned for any other reason, the buyer will be responsible for all return shipping costs. Please inspect LTL/truck shipments before receiving, as Solder-It does not offer free returns on truck orders for any reason. This includes equipment and all single products weighing over 70 lbs.

  • Department of Transportation regulations prohibit items from being shipped that have had gas, diesel, or any other flammable liquids pass through or stored in the product. These products are non-returnable. A warranty claim may, however, be submitted, which may include a repair, or replacement, but not the return of the original product.

If an order delivered via truck (not UPS, FedEx or USPS) is signed for free and clear, we may not be able to accept any claim of damage or out of the box issues. Please thoroughly inspect all truck shipments before signing for the freight. For new product returns of products that ship truck, the customer is responsible for return shipping and will not be eligible for initial shipping costs when their refund is issued, even if the order had "free shipping".

Please contact us in advance if you are returning an item. When shipping back a package, please feel free to use whichever shipping service you desire.

  • Unless otherwise indicated, Solder-It does not charge restocking fees for returns made.

  • Our customers are never responsible, in any way, for lost or damaged packages. We will offer a reshipment (subject to product availability), or a refund if this occurs, at the customer’s option.

  • Return refunds are submitted 1-3 business days after Solder-It receives the return shipment.

  • International returns are not accepted for any reason.

TAX

We charge sales tax in Michigan.

If you are tax exempt, then you should "create an account" from the header of our website and email us your tax exempt credentials to support@solderit.com. You can also do a guest checkout and if proper documentation is provided after the order is placed or shipped, we can refund you back the tax you paid. Please visit your own state government website or contact your local tax authority if you have questions about your tax exempt status.

International customers are responsible for all taxes & duties your respective country may charge, it is not included in the price of the item or shipping costs.

WARRANTIES

Solder-It offers a generous and easy 60-day return period pursuant to its Returns & Refunds Policy. While Solder-It typically does not accept returns after this time period, most of the products Solder-It offers for sale include warranty coverage extending well beyond Solder-It’s 60-day return period.

REASONS TO BUY FROM SOLDER-IT

  • Generous 60-day return policy

  • Fast shipping! (usually within 1 business day)

  • No hassle returns/exchanges/refunds

  • Responsive and helpful customer support

  • Home-grown, American small business

Thank you for visiting our store! Please send us an email with any questions or concerns using our Contact Us page.

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